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CRM

Shop Local!

Back in the day, it was important for a company that purchased new technology like a CRM or ERP System to work with a local consulting company.  In fact, one of the most important reasons for choosing

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CRM

Why is CRM So Da*n Hard?

On April 18th, Jake Horn, a Partner at Trustantial who spearheads the CRM Practice of the business, provided a detailed synopsis on why Customer Relationship Management

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CRM

I Think A CRM Change Would Do You Good

As the wise Sheryl Crow sings in her 1996 anthem, “I think a change would do you good.”

Change. People hate it. Literally abhor it. And this resistance to change manifests itself in many ways. Change,

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CRM

Netflix & CRM

What is the #1 new lazy-person activity that is on everyone’s mind after a long day at the office? Netflix and Chill….duh! It puts a smile on my face Monday thru Thursday whenever I think about

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Business

Create Great Customer Experiences with Microsoft Dynamics 365

Your customers are the lifeblood of your business. To stay competitive, you need to understand and develop more personal relationships at every stage—from interested prospect to committed customer. That’s why there’s Microsoft Dynamics 365, a new type of business applications that helps you capture new opportunities and delight your existing customers. These four CRM applications work great on their own or even better together: Dynamics 365 for Sales=&1=& Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals. Built-in intelligence provides recommendations and guidance at every stage of the deal, so you stay focused on the next best step to move deals forward. Not only that, you can seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes by making selling easier—even while on the go. Dynamics 365 for Customer Service=&1=& Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction. And each of these interactions is a learning experience—you’ll continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service. Dynamics 365 for Project Service Automation=&1=& Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience. You can earn your customers’ loyalty by using intelligent automation to deliver accurate estimates that meet expectations. Employees become more productive, and you’ll gain the insights needed to innovate and grow profitably.
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