Your customers are the lifeblood of your business. To stay competitive, you need to understand and develop more personal relationships at every stage—from interested prospect to committed customer.
Are you cursing the day you got a new CRM system? Instead of improving the customer experience, it’s an expensive millstone around your neck. Hardly anyone uses the
You’ve reached a stage where customer demands drive your growth, but you may not have the right tools or processes in place to anticipate buying behaviors or build
Edit Column Duplicate Column Add Column Remove Column Edit Widget Duplicate Widget Save Widget Remove Widget Are you ready to transform your business for the digital age? If so, look to Microsoft Dynamics 365. These end-to-end applications give you the ability to innovate quickly, move new products to market, develop meaningful relationships, and win new business virtually anytime, anywhere.
Do your customers know more about you than you do about them? In the new social economy, they often do. They also know more about your competition and have more precise expectations of service.
Too often, companies find their sales and marketing processes miss the mark. For example, say one of your prospects is a new-business owner, but receives marketing emails targeted toward enterprise accounts. Or your sales reps know nothing about the free trial you’re offering. The possible scenarios are endless, but they all add up to the same thing—you’ve failed to engage and have thus lost a prospective customer.
