- Don’t listen to the software vendor. No matter who the provider is, they only want to sell you licenses. I’ll even repeat that in bold: The software vendor only cares about selling licenses. I’ve seen vendors say just about anything to achieve that end. Make no mistake about it: They have no stake in the long-term outcome of your implementation. What’s more, the salesperson has little to no experience actually implementing the software they want you to buy.
- Make your implementation partner earn your trust. Most partner organizations have a pretty good “A-Team,” who typically does all of the successful implementations you read about in case studies. “The B-Team’s” capabilities can vary dramatically, however. Some partners are good, but others fill the project with people they recruit and send to a “boot camp.” The latter approach is an almost-guarantee for implementation problems.
Your CRM Doesn’t Suck, Your Implementation Does
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Trustantial is a full-service technology consulting firm focused on providing mid-market and enterprise customers with technology solutions that accelerate their business. We focus on industry leading cloud, ERP and CRM solution implementation and integration. Our strong business acumen and technology capabilities allow us to create long-term relationships with our clients.