- Don’t listen to the software vendor. No matter who the provider is, they only want to sell you licenses. I’ll even repeat that in bold: The software vendor only cares about selling licenses. I’ve seen vendors say just about anything to achieve that end. Make no mistake about it: They have no stake in the long-term outcome of your implementation. What’s more, the salesperson has little to no experience actually implementing the software they want you to buy.
- Make your implementation partner earn your trust. Most partner organizations have a pretty good “A-Team,” who typically does all of the successful implementations you read about in case studies. “The B-Team’s” capabilities can vary dramatically, however. Some partners are good, but others fill the project with people they recruit and send to a “boot camp.” The latter approach is an almost-guarantee for implementation problems.
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