Your customers are the lifeblood of your business. To stay competitive, you need to understand and develop more personal relationships at every stage—from interested prospect to committed customer. That’s why there’s Microsoft Dynamics 365, a new type of business applications that helps you capture new opportunities and delight your existing customers.
These four CRM applications work great on their own or even better together:
Dynamics 365 for Sales. Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals. Built-in intelligence provides recommendations and guidance at every stage of the deal, so you stay focused on the next best step to move deals forward. Not only that, you can seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes by making selling easier—even while on the go.
Dynamics 365 for Customer Service. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction. And each of these interactions is a learning experience—you’ll continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
Dynamics 365 for Project Service Automation. Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience. You can earn your customers’ loyalty by using intelligent automation to deliver accurate estimates that meet expectations. Employees become more productive, and you’ll gain the insights needed to innovate and grow profitably.
Dynamics 365 for Field Service helps you deliver a seamless end-to-end service experience. Built-in intelligence helps you resolve service issues before they recur, reduce operational costs, and deliver positive onsite experiences. Now you can automate and improve scheduling to dispatch the right technician and get the most value out of your resources. What’s more, self-service portals, proactive updates, and technician tracking ensure a positive customer experience at every step.
Satisfied customers start with Trustantial
At Trustantial, we serve two sets of people—you and your customers. After all, we truly believe that we succeed only when you do. Depend on our trusted technology advisers to help you get the most value out of your Microsoft Dynamics 365 investment. From designing and implementing a solution to integrating your systems, we’ll create a satisfying customer experience for you and your company.
Ready to transform the customer experience? Give us a call today!